At ShopGotical, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. 1. Returns You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 2. Return Process To initiate a return, please follow these steps:
  1. Contact Us: Email us at returns@shopgotical.com with your order number, item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the Item: Pack the item securely in its original packaging, include all accessories, and send it to the address provided in the return instructions. Clearly mark the RMA number on the outside of the package.
3. Refunds Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges If you need to exchange an item for the same product, contact us at exchanges@shopgotical.com. We will guide you through the process. Exchanges are subject to product availability. 5. Shipping Costs
  • Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: If the exchange is due to our error (e.g., you received a defective or incorrect item), we will cover the shipping costs.
6. Non-Returnable Items Certain items cannot be returned, including:
  • Opened or used water filters
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than [30] days after delivery
7. Contact Us If you have any questions about our Returns Policy, please contact us: Thank you for shopping with ShopGotical. We appreciate your business and strive to ensure your satisfaction with our products.